Unavailability of Online Booking Engine

The resort lacked an online automated booking engine from where guests could check the availability of rooms, and rates and directly book from the client’s website without the involvement of 3rd party booking sites.

No Real-time Access to Room Availability

The employees have to manually check the availability of rooms as a booking request comes in, making the entire process time–consuming and hampering customer experience.

Inefficiencies in Task Assignment

Our client was using a traditional process for assigning tasks to housekeeping staff for keeping rooms prepared or to be present to assist guests whenever they require anything for a comfortable stay.

Complexities in Inventory Management

There was no proper strategy to keep track of inventory. As a result of this, the resort was often out of stock of essential items which resulted in low customer satisfaction as the customers often did not get what they needed.

Manual Check-in and Checkout Process

The resort followed a paper-based manual check-in and check-out process for which guests had to wait in queues to get their documents checked. The process was not only time-consuming but was also not free from chances of errors.

Delayed Payment Approval and Report Generation

The manual process of approving payments and generating reports caused unnecessary delays. These processes also took up considerable time for hotel staff which could have been used in other value-added tasks.
Delays in Financial Operations

Time-consuming invoicing and payment process

Paper-based invoice making and no effective way to send reminders for payments affected the smooth running of processes, causing unnecessary delays in receiving payments.

Ineffective Expense Tracking

The tracking and categorizing expenses manual process took a lot of time and was not free from the chances of human errors. This further affected financial reporting and budgeting.

Ineffective Shift Management

The resort did not have an effective staff shift scheduling strategy. It took a lot of time and effort to check the availability of staff, especially during peak hours.

Lack of Employee Time Tracking Strategy

The client also needed an automized method to track the working hours and attendance of employees to ensure that there are no inefficiencies from the end of the resort staff.

Ineffective Query-Solving Approach

The existing customer service system of the client was outdated. Most of the customers' queries were left unanswered or were delayed, leading to a low lead conversion rate.

Lack of Customer Retention Strategy

The resort lacked an effective customer retention strategy which affected the steady growth of the business.

Integrating Power Automate with Online Booking

We integrated Power Automate with the existing booking system of the resort to allow customers to see the real-time availability of rooms, and pricing to let website viewers make reservations directly from the website.

Real-time Access to Room Availability

We utilized Power Automate bots to let customers get real-time access to the availability of rooms, reducing the need for employees to manually check room availability.

Improved Task Assignment Process

We utilized power automate to help our client automate the process of task assignment to housekeeping staff. It allowed the resort to automatically assign tasks to the housekeeping as per guests' requests.

Effective Inventory Management

Integrating automation also automated the inventory management process. This enabled the client to keep track of stock levels and restock the necessary items before they were over.

Automated Invoicing Process

We automated the process of invoice making and processing. Power automate was further used to send automatic payment reminders.

Enhanced Expense Tracking

Automate was also used to digitize the process of tracking and categorizing expenses. This helped streamline the process of budgeting and financial reports.

Simplified Shift Management

We simplified the process of shift management for our clients by automating shift scheduling, and tracking real-time employee availability. This ensured better management of operations during peak hours.

Easy Time Tracking

We also integrated power automate with the existing time-tracking system. This helped in atomizing logging and managing work hours and attendance of employees

Digitizing Check-in and Check-outs

Implementing automation also helped in digitizing checking in and checking out, eliminating the need for long waiting lists before the reception desk. It also helped in replacing the paper-based, guest data entry process

Atomizing Payment Approval and Report Generation Process

The manual payment approval process was replaced with automation, utilizing Power Automate bots for faster payment approval and report generation process.

Quick Response to Customer Queries

Integrating Power Automate with existing customer service systems enabled chatbots to answer customer queries automatically without involving a manual customer service representative.

Strengthening Customer Retention Efforts

Integrating Power Automate with existing process systems to enable the client to send special discounts and offers notifications to special clients.